If you don't receive an email to reset your password, in most cases it's because no active user account has been created on our platform yet.
To use the platform, you need a separate account that is independent of your order.
You can easily register here:
https://mybioma.com/account/register
If you already have an active account and can't find an email even in your spam or junk folder, please contact our customer service. Our team will be happy to help you.
