You can reach our team via the following channels.
If you have any questions about your test, please let us know your activation code or your kit ID.
Biffi chat: Direct contact to support team via the bottom right chat box
Email: service@mybioma.com
Contact us at +43 1 99 74 276 (Monday till Friday 9-12h)
Instagram: https://www.instagram.com/mybioma/
Facebook: https://www.facebook.com/mybioma/
Address: Biome Diagnostics GmbH, Handelskai 92, 1200 Vienna, Austria
Important information about public holidays and Christmas:
Our hotline is not staffed on Austrian public holidays. Between 24 December 2025 and 6 January 2026, the best way to reach us is by email or via our Biffi chat. Please note that response time may be longer during this period.
Please note: We are myBioma. A company that is sometimes confused with us is Bioma.Health. We are not affiliated with them in any way. If you need to contact Bioma.Health, please reach out to them directly via their website: https://bioma.health or by email: hello@bioma.health.
