For sending your sample back to our lab, we offer two different options. You can pick your shipping option after activating your test on the myBioma platform:
Standard Shipping: Your test kit comes with a return envelope that's already pre-stamped. Just drop the envelope with your sample into the nearest mailbox. Usually, shipping takes a few days up to two weeks, from some countries in can take two or three weeks. In rare cases or around holidays, it might also take a bit longer.
There's no need to label the envelope further. The liquid in the sample tube keeps your sample stable, so we can still analyze it even after a longer shipping time.
Shipping with UPS: If you want faster shipping, you can pick the UPS option. On the myBioma platform, you can print out the free shipping label for this. Stick it onto the return envelope and drop it off at any UPS shop. Usually, UPS shipping takes 2-3 days and you can track your sample.
As soon as your sample arrives and is processed by the lab, we'll let you know by email.
If you don't hear from us within 4 weeks, please contact our customer service - we'll take care of your request and find a solution.
Important: This notification only works if you've already activated your sample!
