If the stool collection aid is damaged or the sample accidentally falls into the toilet water, we recommend that you do not continue to use it. Contact with the water can contaminate the sample, so a reliable analysis is no longer guaranteed.
If the sample is not yet in the sample tube:
Please dispose of it and do not use any sample that has come into contact with toilet water.
If the sample is already in the sample tube:
Please contact our customer support. Together we’ll find a suitable solution for you.
If you have any questions or feel unsure, we’re always happy to help you.
