---
title: "Unfortunately, I no longer have the return envelope, what should I do?"
description: "Find out what to do if you no longer have the return letter."
url: https://help.mybioma.com/en/articles/63-unfortunately-i-no-longer-have-the-return-envelope-what-should-i-do
collection: "Sample transport"
updated: 2026-08-20
language: en
alternates: [de, es, pl, pt]
---

# Unfortunately, I no longer have the return envelope, what should I do?

Find out what to do if you no longer have the return letter.

No problem! In this case, we recommend simply using our **free UPS return option**. To do this, select UPS as the shipping option on the platform, create your shipping label, print it out, and stick it on a new envelope.